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Return Policy

Satisfaction Guaranteed

It's simple: if you're not satisified with your purchase of any of our products, just return it in new or used condition within 30 days of purchase with a copy of this form for a refund of the purchase price paid. (original shipping charges not refunded).

Warranty Returns

Discoloration of stainless products is normal when exposed to heat and direct flame and this aspect is not covered under our warranty. Please see our Product Care and Maintenance Page for advice on cleaning our metal products.

Fire Grate Products

Our stainless firegrate products have a 5 year warranty on construction and materials and are warrantied for ordinary use in a ceramic grill for a period of 5 years. If your item has experienced some sort of failure, please call us a 1-855-444-4783 to handle a warranty replacement of your item. Please try to have an approximate purchase date or order number handy when you call.

Cooking Grid Products

Our luxury cooking grid has a 1 year warranty on constuction and materials and is warrantied for ordinary use in a ceramic grill for a period of 1 year. If your item has experienced any sort of failure, please call us a 1-855-444-4783 to handle a warranty replacement of your item. Please try to have an approximate purchase date or order number handy when you call.